Privacy Policy

Cigarcave.com is committed to protecting and respecting your privacy. The following policy will outline how we gather and use any information from our customers, visitors, and guests. If you have any questions or concerns regarding the policies set forth here, please feel free to contact us at any time.

As always, we encourage you to please take a moment to read our Privacy Policy for a better understanding the quality measures we take to protect your data that you share with us. By visiting Cigarcave.com, you are by here accepting the practices described below.

We hold the data you share with us, in the highest regard. Establishing and maintaining your privacy is extremely important to us. We promise that we will not sell, share, or rent your information to others in any ways different from those disclosed in this statement.

Data Collected

We gather and store any data you enter on our Web site or give us in any other way. You can choose not to provide certain information, but you may not be able to take advantage of key features of online shopping.

Why we collect data

Cigarcave.com gathers information about customers so that we can improve your experience at Cigarcave.com and improve ways that our customers can quickly navigate our site for products of interest, accurately place orders, etc.

Our most important goal is to provide our customers with the highest level of customer service possible. Starting from the first time you visit our web site to how easy it is to place your order, to being able to track your orders and receiving a great quality product from us, we want you to be completely satisfied with the experience.

How we collect data

During the order process and while creating an account, you are prompted to supply us with your contact, billing, and shipping information. This information must be provided in order to complete a purchase and is used to complete your order and contact you regarding your order.

Important Note: We do not store any Credit Card information. So, as this may be an inconvenience for you to place an order with us, we here at Cigarcave.com actually feel it is better for your financial protection.

What is the data we collect

In order for us to process your order, we need for you to supply us with your correct billing, shipping and contact information such as your email address and phone number. This information is also used by our Customer Service Agent, just in case there are any questions and we need to contact you.

The transfer of this information is secure and cannot be received or read by others. Your credit card information is only shared with our bank for authorization. A Cigarcave.com Customer Service Agent will never ask you for your password for your account.

How do we use the data we collect from you

Special Email Promotions: If you have selected to receive our email specials by supplying your email address to Cigarcave.com, we will send out our cigar and humidor specials and from time to time, special promotion codes for special discounts on selected products. If you choose to discontinue receiving these specials, just give us a call at customer service and we will process your request.

Note: we also use your email address to send order confirmation emails and invoices.

How to change your personal information

Contact Cigarcave.com anytime to modify your personal information. Additionally, you have the ability to change your personal information online anytime you log into your account.

Notification of Changes

If at some point in the future there is a change to this privacy policy that will affect your personally identifiable information, you will be notified by email.

No Communications from Cigarcave.com

You may, at any time, choose to not receive any communication from Cigarcave.com. You can simply contact us our Customer Service and we will take care of it for you immediately.

Cookies

Cookies are used by many companies now. We use Cookies to identify how you arrived at Cigarcave.com and stores information about your shopping cart. What a Cookie does is identifies you to us while you are visiting us at Cigarcave.com and assists in keeping a track of items in your shopping cart. Our Cookies never contain any vital information such as credit card information and they are stored locally on your computer and can only be read by Cigarcave.com.

Security

Cigarcave.com is ultimately committed to protecting your private data. To help protect and safeguard against unauthorized access and to ensure appropriate use of information, we have put in place systems and procedures to secure the information we collect online.

We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. This industry standard encrypts all of your information, including credit card numbers, so that it cannot be read as the information is exchanged via the internet.

Additionally, it is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off and close all browsers when finished using a shared computer.

Most importantly, Cigarcave.com has its own data center in its corporate offices that is managed and operated by employees of Cigarcave.com. Our operations and YOUR DATA are not outsourced to foreign entities or data centers outside of our control. When we say we are serious about the security of your data – we mean it.